Canvas Help and Support (Student Guide)

There are lots of ways you can get help:

Canvas 24/7

If your query relates to Canvas, you can either live chat, log a ticket or call a Canvas expert (see the help button in the Canvas main menu for more options).

Canvas Chat 24/7

 

A-Z of Guides

Have you taken a look at our guides? The EdTech staff A-Z page has a comprehensive  list of guides you can view and search:

Educational Technologies A-Z

Library Support

The Library is here to support you throughout your student journey, please chat with the Library for further help and support with course enrolments and other queries:

Ask the Library

Please ensure you have all the relevant information available before raising a chat or helpdesk ticket. Screengrabs and URLs will help us to identify and resolve the issue more quickly.

Other Help and Support

Help with IT

Futher help and support for general IT issues, including logins, email, your laptop or PC, Teams and other software:

Help with IT

My Account

You can activate your account, change password and access your MFA settings here:

My Account

Student Advice and Wellbeing

You're not on your own at Liverpool John Moores University - there's always someone on hand to help, advise and guide. If you need help, just ask!

Student Advice and Wellbeing

My LJMU

Access to all of your LJMU systems and information about your course.

My LJMU

Timetables

Help with your timetables can be accessed on the timetabling web pages.

 
Timetables

Key Contacts

Contact information for different LJMU services and schools

 
Contact Information