Image of Prof Matthew Tucker

Prof Matthew Tucker

Liverpool Business School

Faculty of Business and Law

Matt has been carrying out workplace and facilities management research for the past 20 years, working on the cusp of academia and industry.

Matt splits his time as a Professor of Workplace and Facility Management at Liverpool Business School and as the Director of Research for the International Facility Management Association (IFMA).

As a Fulbright Scholar with over 80 publications and 2,500 citations from seminal industry reports, peer-reviewed scientific journals, book chapters, and conference papers, Matt has helped transform the workplace and facilities management industry.

Matt is a seasoned keynote speaker and thrives on being in front of an audience, speaking at leading international conferences or advising organizations on new ways of working.

Degrees

2010, Liverpool John Moores University, United Kingdom, PhD, Facilities Management
2004, Liverpool John Moores University, United Kingdom, MSc, Urban Renewal
2003, Liverpool John Moores University, United Kingdom, BA (Hons), Human Geography

Certifications

2024, Advance HE, United Kingdom, Preparing for Senior Strategic Leadership Programme
2023, European Federation of Management Development (EFMD), EFMD Executive Academy - Europe Stream 2023
Institute of Workplace and Facilities Management (IWFM), Certified Member (CIWFM)
Higher Education Academy, Fellow (FHEA)

Academic appointments

Professor of Workplace and Facilities Management, Liverpool Business School, Liverpool John Moores University, 2022 - present
Reader in Workplace and Facilities Management, Liverpool Business School, Liverpool John Moores University, 2018 - 2022
Reader in Facilities Management, Built Environment, Liverpool John Moores University, 2017 - 2018
Programme Leader, Built Environment, Liverpool John Moores University, 2011 - 2017
Lecturer, The Bartlett School of Graduate Studies, University College London, 2010 - 2011
Senior Lecturer, Liverpool John Moores University, 2008 - 2010
Research Associate, Liverpool John Moores University, 2007 - 2008

Highlighted publications

Wilson HK, Tucker MP, Dale G. 2024. Learning from the working from home experiment during COVID-19: Employees motivation to continue working from home Journal of Organizational Effectiveness: People and Performance, DOI Publisher Url Public Url

Oesland N, Tucker MP, Wilson HK. 2022. Developing the return on workplace investment (ROWI) tool Corporate Real Estate Journal, 12 :185-197 DOI Publisher Url Public Url

Wilson HK, Tucker MP, Hannibal C, Qu Z. 2020. Learning together, learning apart: Integrated action learning through a socio-technical systems lens Action Learning : Research & Practice, 18 :5-19 DOI Publisher Url Public Url

Moriarty C, Tucker MP, Ellison I, Pinder J, Wilson HK. 2020. Recognising the socio-technical opportunity of workplace: an analysis of early responses to COVID-19 Corporate Real Estate Journal, 10 :51-62 Publisher Url Public Url

Journal article

Knight L, Neiva Ganga R, Tucker MP, Shore AP, Nolan S. 2024. Contexts and complexities: a realist evaluation of integrated care system leadership Leadership in Health Services, DOI Author Url Publisher Url Public Url

Dale G, Wilson HK, Tucker M. 2024. What is healthy hybrid work? Exploring employee perceptions on wellbeing and hybrid work arrangements International Journal of Workplace Health Management, :1753-8351 DOI Publisher Url Public Url

Schmitter P, Shahgholian A, Tucker MP. 2024. Towards an understanding of the digital transformation of Facility Management in healthcare: Perspectives from practice Digital Transformation and Society, DOI Publisher Url Public Url

Tucker M. 2024. The Global FM Impact Report 2023: A Critical Review FMJ, 34 :22-26 Publisher Url Public Url

Knight L, Neiva Ganga R, Tucker M. 2024. Integrated care system leadership: a rapid realist review Leadership in Health Services, DOI Author Url Publisher Url Public Url

Wilson HK, Tucker MP, Dale G. 2024. Learning from the working from home experiment during COVID-19: Employees motivation to continue working from home Journal of Organizational Effectiveness: People and Performance, DOI Publisher Url Public Url

Oesland N, Tucker MP, Wilson HK. 2022. Developing the return on workplace investment (ROWI) tool Corporate Real Estate Journal, 12 :185-197 DOI Publisher Url Public Url

Wilson HK, Tucker MP, Hannibal C, Qu Z. 2020. Learning together, learning apart: Integrated action learning through a socio-technical systems lens Action Learning : Research & Practice, 18 :5-19 DOI Publisher Url Public Url

Moriarty C, Tucker MP, Ellison I, Pinder J, Wilson HK. 2020. Recognising the socio-technical opportunity of workplace: an analysis of early responses to COVID-19 Corporate Real Estate Journal, 10 :51-62 Publisher Url Public Url

Cheong Peng A-Y, Chua SJL, Ali AS, Tucker MP. 2019. Optimising Maintenance Cost by Prioritising Maintenance of Facilities Services in Residential Buildings Engineering, Construction and Architectural Management, 26 :1593-1607 DOI Author Url Publisher Url Public Url

Ashworth S, Tucker MP, Druhmann C. 2019. Critical success factors for facility management employer’s information requirements (EIR) for BIM Facilities, 37 :103-118 DOI Publisher Url Public Url

Tucker M. 2019. Guest editorial Facilities, 37 :2-2 DOI Publisher Url

Leiblein T, Tucker MP, Ashall M, Al Khaddar RM, Lee S, Gollnisch C, Gollnisch LP, Hofer S. 2018. National legislation, standards and recommendations with respect to water risk management and Legionella prevention Journal for Facility Management, :35-51 DOI Publisher Url Public Url

Tucker MP, Masuri MR. 2018. The development of facilities management-development process (FM-DP) integration framework Journal of Building Engineering, 18 :377-385 DOI Author Url Publisher Url Public Url

Tucker MP, Masuri MR, Cotgrave AJ. 2017. Critical Strategic Issues For The Integration Of Facilities Management Into The Development Process Property Management, DOI Publisher Url Public Url

Tucker MP, Mulliner E, Wilson H. 2017. Research preparedness in undergraduate property and construction curriculum: the student experience International Journal of Construction Education and Research, 13 :203-224 DOI Publisher Url Public Url

Tucker MP, Aderiye T. 2016. Cultural integration of external service provider employees into client workplaces Journal of Facilities Management, 14 :363-384 DOI Publisher Url Public Url

Tucker MP, Masuri MR. 2016. The Rationale to Integrate Facilities Management Into the Development Process Property Management, 34 :332-344 DOI Publisher Url Public Url

Leiblein T, Tucker MP, Ashall MC, lee SB, Gollnisch C, Hofer S. 2016. Legionella and risk management in hospitals - A bibliographic research methodology for people responsible for built environments and facility management International Journal of Hygiene and Environmental Health, DOI Author Url Publisher Url Public Url

Mulliner E, Tucker M. 2015. Feedback on feedback practice: perceptions of students and academics ASSESSMENT & EVALUATION IN HIGHER EDUCATION, 42 :266-288 DOI Author Url Publisher Url Public Url

Tucker M, Turley M, Holgate S. 2014. Critical success factors of an effective repairs and maintenance service for social housing in the UK Facilities, 32 :226-240 DOI Publisher Url

Price S, Pitt M, Tucker M. 2011. Implications of a sustainability policy for facilities management organisations Facilities, 29 :391-410 DOI Publisher Url

Smith A, Tucker M, Pitt M. 2011. Healthy, productive workplaces: Towards a case for interior plantscaping Facilities, 29 :209-223 DOI Publisher Url

Bennett J, Owers M, Pitt M, Tucker M. 2010. Workplace impact of social networking Property Management, 28 :138-148 DOI Publisher Url

Noor N, Pitt M, Hunter G, Tucker M. 2010. Compliance of RICS code of practice for commercial service charges Journal of Corporate Real Estate, 12 :135-144 DOI Publisher Url

Tucker M, Pitt M. 2010. Improving service provision through better management and measurement of customer satisfaction in Facilities Management Journal of Corporate Real Estate, 12 :220-233 DOI Publisher Url

Tucker M, Pitt M. 2009. Customer performance measurement in facilities management: A strategic approach International Journal of Productivity and Performance Management, 58 :407-422 DOI Publisher Url

Riley ML, Pitt M, Tucker M, Longden J. 2009. Towards sustainable construction, promotion and best practices Construction Innovation, 9 :201-224 DOI Publisher Url

Tucker M, Pitt M. 2009. National standards of customer satisfaction in facilities management Facilities, 27 :497-514 DOI Publisher Url

Andrew A, Donald G, Pitt M, Tucker M. 2008. Collaboration in property and facilities management: The experience of the Grampian Public Sector Property Group Property Management, 26 :310-318 DOI Publisher Url

Pitt M, Tucker M. 2008. Performance measurement in facilities management: Driving innovation? Property Management, 26 :241-254 DOI Publisher Url

Tucker M, Smith A. 2008. User perceptions in workplace productivity and strategic FM delivery Facilities, 26 :196-212 DOI Publisher Url

Tucker M. 2008. The Cultural Production of Cities: Rhetoric or Reality Journal of Retail and Leisure Property, 7 :21-33 DOI Publisher Url

Andrew A, Murning I, Pitt M, Tucker M. 2008. Investment in the Scottish Further Education Estate 1999–2006 Journal of Financial Management of Property and Construction, 13 :209-216 DOI Publisher Url

Andrew A, Pitt M, Tucker M. 2007. The Evolution of Betterment in the United Kingdom Journal of Retail and Leisure Property, 6 :273-281 DOI Publisher Url

Internet publication

Tucker M. 2024. 10 Practical Ways Facility Managers Can Embrace the Circular Economy Publisher Url

Report

Tucker M. 2024. Circular FM: The Role of the Circular Economy in Facility Management Publisher Url

Tucker M. 2024. Navigating the Technological Landscape for Facility Management: Insights from IFMA’s Executive Summit 2024 Publisher Url

Oseland N, Tucker M, Wilson H. 2021. In pursuit of the 'Holy Grail' - Determining the Return on Workplace Investment (ROWI) Publisher Url

Ashworth S, Tucker MP. 2017. Employer’s information requirements (EIR) Template and Guidance: Facilities management and client operating requirements in the Building Information Modelling (BIM) process Publisher Url

Tucker M, Ashworth S. 2017. FM awareness of building information modelling (BIM) Publisher Url

Tucker MP. 2014. Balancing the performance scorecard: how to maximise customer feedback in Facilities Management Publisher Url

Chapters

Yang E, Kim JH, Tucker M. 2024. Facility Management Education: Personal Journeys of Facility Management Educators and Researchers Rondeau EP, Michaella H. Facilities @ Management: Concept, Realization, Vision - A Global Perspective :199-206 John Wiley & Sons, Inc 9781394213290 Publisher Url Public Url

Neiva R, Wilson H, Tucker M. 2023. Structured literature reviews for Business Professional Doctorates: A case study Matos F, Rosa A. ECRM 2023 22nd European Conference on Research Methods in Business and Management Academic Conferences and publishing limited. online 9781914587726 DOI Author Url Publisher Url

Tucker MP. 2014. Measuring FM Work Roper K. International Facility Management Wiley-Blackwell DOI Publisher Url

Tucker MP. 2012. Sustainable Facilities Management Cotgrave A, Riley M. Total Sustainability for the Built Environment :238-259 Bloomsbury 9780230390584 Publisher Url Public Url

Conference publication

Foster S, Tucker M. 2021. Research Day Foster S. DOI

Tucker MP, Wilson HK, Hannibal C, Lawless A, Qu Z. 2021. Delivering professional doctorate education: challenges and experiences during the COVID-19 pandemic SHS Web of Conferences, 99 DOI Publisher Url Public Url

Tucker MP, Wilson HK, Oseland NIGEL, Brogan PETER, Horsley ANNIE. 2020. Unravelling the variables to calculate an organisations return on workplace investment: a scoping review process TWR Conference Proceedings 2020, Transdisciplinary Workplace Conference :300-308 Publisher Url Public Url

Hussien A, Tucker MP, Cotgrave A, Al-Khafajiy M, Shamsa TB. 2019. Optimizing Project Delivery through Augmented Reality and Agile Methodologies Developments in eSystems Engineering 2019 IEEE Explore, Developments in eSystems Engineering 2019 DOI Author Url Publisher Url Public Url

Honegger F, Tucker MP, Hofer S. 2019. Minutes of FM Meetings in Swiss Hospitals – Worth a Look at RESEARCH PAPERS FOR THE 18TH EUROFM RESEARCH SYMPOSIUM, Papers from the 18th Research Symposium, European Facilities Management Conference :88-99 Public Url

Tucker M. 2019. Preface Research Papers for the 18th EuroFM Research Symposium, European Facilities Management Conference

Hartwell J, Tucker MP, Siriwardena M. 2018. Green buildings and well-being of employees in commercial spaces Proceedings of The 7th World Construction Symposium 2018, 7th World Construction Symposium: Built Asset Sustainability: Rethinking Design, Construction and Operations :257-265 Publisher Url Public Url

Tucker MP, Temeljotov-Salaj A, Tangerås M. 2018. The maturity of Facility Management in South East Europe Tucker M. RESEARCH PAPERS FOR EUROFM’S 17TH RESEARCH SYMPOSIUM AT EFMC 2018, THE 17TH EUROFM RESEARCH SYMPOSIUM Public Url

Tucker M. 2018. Preface Research Papers for the 17th EuroFM Research Symposium, European Facilities Management Conference

Leiblein T, Füchslin HP, Keserue HA, Tucker MP, Hofer S. 2017. Risk management of water systems in residential homes : The ‘process’ of Legionella prevention Research papers for 16th EuroFM Research Symposium, European Facilities Management Conference Public Url

Ashworth S, Tucker MP, Druhmann C. 2017. Employer’s Information Requirements (EIR): A BIM case study to meet client and facility manager needs Papers from the 16th EuroFM Research Symposium, European Facilities Management Conference Public Url

Leiblein T, Tucker MP, Ashall M, Lee S, Gollnisch C, Hofer S. 2016. Methodological approach of assessing present state of technical processes in hospitals regarding risk management of Legionella in UK Journal of Hospital Infection, GER and CH: Abstracts of Federation of Infection Societies (FIS) Annual Conference and the 10th Healthcare Infection Society (HIS) International Conference 2016 94 :87-88 DOI Publisher Url

Ashworth S, Tucker MP, Druhmann C. 2016. The Role of FM in Preparing a BIM Strategy and Employer’s Information Requirements (EIR) to Align with Client Asset Management Strategy Research Papers for EuroFM's 15th Research Symposium, 15th EuroFM Research Symposium :218-228 Publisher Url Public Url

Ashworth S, Tucker MP, Druhmann C, Kassem M. 2016. Integration Of FM Expertise And End User Needs In The BIM Process Using The Employer`s Information Requirements (EIR) Proceedings of CIB World Building Congress 2016, CIB World Building Congress 2016 :942-953 Public Url

Leiblein T, Tucker MP, Ashall M, Lee S, Gollnisch C, Hofer S. 2015. Duty holders for Legionella prevention in healthcare organisations: The implications for Facility Management Waterline - The Journal of the Water Management Society, ESGLI Conference, 3rd Annual Scientific Conference :36-36

Tucker MP, Roper K. 2015. Synergy of FM competences EuroFM Research Papers 2015, 14th EuroFM Research Symposium Publisher Url Public Url

Tucker MP, Anang Masuri MR. 2012. Optimising the role of facilities management (FM) in the development process (DP): the development of FM-DP integration framework for sustainable property development ARCOM 2012 - Proceedings of the 28th Annual Conference, Association of Researchers in Construction Management :1355-1365 Publisher Url

Tucker MP, Ogungbemi YO, Noor NM. 2012. The socialisation of outsourced employees in facilities management: A research agenda ARCOM 2012 - Association of Researchers in Construction Management, 28th Annual Conference, 1 :611-620 Publisher Url

Tucker M, Masuri MRA, Noor MNM. 2012. Optimising the role of facilities management (FM) in the development process (DP): The development of FM-DP integration framework for sustainable property development Association of Researchers in Construction Management, ARCOM 2012 - Proceedings of the 28th Annual Conference, 2 :1355-1365 Publisher Url

Price S, Pitt M, Marmot A, Tucker MP, Mclennan P, Ucci M. 2010. The role and effectiveness of a formal sustainability policy in Facilities Management Proceedings of CIB W70 - Facilities Management and Maintenance Conference, CIB W70 - Facilities Management and Maintenance Conference Publisher Url Public Url

Tucker MP, Pitt M. 2008. Update on the Development of a Customer Performance Measurement System (CPMS) for Facilities Management: Enabling Generic Market Benchmarks CIB W70 - Facilities Management and Maintenance Conference

Leiblein G, Tucker MP, Hofer S. Factors influencing the occurrence of food waste in the food service process in hospitals – a literature review RESEARCH PAPERS FOR THE 18TH EUROFM RESEARCH SYMPOSIUM, Papers from the 18th Research Symposium, European Facilities Management Conference :106-115 Public Url

Leiblein T, Tucker MP, Hofer S. Methodology characteristics of a 'FM in healthcare' field study on risk management of Legionella in water systems Academic and Research (A&R) Track: Conference Proceedings, IFMA World Workplace Europe Public Url

Heald O, Kayas O, Tucker M. Measuring digital maturity for digital transformation projects in construction: Developing the digital transformation maturity assessment model for construction company operations British Academy of Management

Tucker M, Foster S. Faculty Doctoral Research Symposium Foster S. DOI Author Url

Other

Tucker M, Wilson H. 2020. Return to work guides: a thematic analysis Publisher Url

Tucker M. 2019. The differentiator is people Publisher Url

Wilson H, Tucker M. 2019. Productive Research Publisher Url

Tucker MP, Cannon T. 2017. Implications for the Standardisation of Facilities Management eFMinsight, 43 :30-35 Publisher Url Public Url

Ashworth S, Tucker M, King L. 2017. Building a bridge to BIM Publisher Url

Tucker MP, Ashworth S. 2017. Introduction of employer information requirements (EIR) template and guidance for Facility Management eFMinsight, :51-53 Publisher Url Public Url

Leiblein T, Tucker MP, Ashall M, Al Khaddar RM, Hofer S. 2016. Risk Management - Hygiene and Legionella in water systems in hospitals: Relevance for Facility Management and Facility Services Waterline - The Journal of the Water Management Society, :8-10 Publisher Url Public Url

Tucker MP, Ashall M, Cross H. 2013. Building Information Modelling within the Facilities Management Profession Building Engineer -London- Association of Building Engineers-, 88 :26-30

Tucker M. 2013. Smart Sensing for Buildings RICS Modus Magazine: Americas Edition, :16-16

Tucker M. 2011. Satisfaction Guaranteed FM World Magazine, :16-17

Editorial/letter to the editor

Tucker MP. 2014. Editorial Facilities, 33 DOI Author Url Publisher Url

Tucker M, Pitt M. 2011. The importance of customer satisfaction in FM Journal of Facilities Management, 9 DOI Publisher Url

Tucker MP. 2010. How important is customer satisfaction to the services sector? Journal of Facilities Management, 8 DOI

Tucker MP. 2009. Editorial Journal of Facilities Management, 7 DOI Publisher Url

Tucker MP. 2008. Building FM productivity through knowledge management Journal of Facilities Management, 6 DOI

Tucker MP. 2007. FM Looking to the Future Journal of Facilities Management, 5 DOI

Tucker MP. 2007. Editorial: FM Research: Sophistication & Development Journal of Facilities Management, 5 DOI

Book review

Tucker M. 2008. Market Towns: Roles, Challenges and Prospects Journal of Retail & Leisure Property, 7 :161-162 DOI Publisher Url

Thesis/Dissertation

Tucker M. Innovating Customer Performance Measurement in Facilities Management: Enhancing Service Provision and Customer Satisfaction Through the Development of a Customer Performance Measurement System Pitt M.

Highlighted activities

Media Coverage:

Workplace Leaders Top 50 - Class of 2023 2023. 2023

Workplace Geeks Episode 1: Workplace Geeks assemble [Podcast] 2022. 2022

Workplace Innovator, Episode 85: Academic Research in Facility Management and the Workplace [Podcast] 2019. 2019

Research Grants Awarded:

Duration of research project: 1 year, Grant value (£): 9,800, Institute of Workplace and Facilities Management, Hannah Wilson, Establishing and creating a Return on Workplace tool (RoW) for organisations to make return on investment decisions regarding workplace changes (phase 2). 2021

Duration of research project: 24 months, Grant value (£): 171,346, Innovate UK, David Bryde, Management knowledge transfer partnership (mktp) between Liverpool John Moores University and Anwyl Construction Company Limited. 2021

Duration of research project: 12 months, Grant value (£): 5,610, Institute of Workplace and Facilities Management, Hannah Wilson, Establishing and creating a Return on Workplace tool (RoW) for organisations to make return on investment decisions regarding workplace changes (phase 1). 2019

Award:

Fulbright Commission; Royal Institution of Chartered Surveyors, RICS-Fulbright Scholar Award 2012-13. 2012

Professional activities

Conference presentation:

Keynote Presentation, London, UK, European Facilities Management Conference 2024, Navigating the technological landscape in facility management. 2024

Oral presentation, Rotterdam, The Netherlands, IFMA World Workplace Europe 2024, Mentorship and Empowerment: Insights on Advancing Women in Facility Management. 2024

Oral presentation, Rotterdam, The Netherlands, World Workplace Euope 2024, Global FM: Insights from the Global Facility Management Impact Report 2023. 2024

Keynote presentation, Dublin, Ireland, European Facilities Management Conference 2019, How research in FM can influence the industry. 2019

Oral presentation, Sofia, Bulgaria, European Facilities Management Conference, European Facilities Management Research Poster Presentations 2018: Moderator. 2018

Oral presentation, Liverpool, UK, LJMU Teaching and Learning Conference, Assessing the research preparedness of students: the creation of a research preparedness diagnostic tool. 2018

Oral presentation, Liverpool, UK, LJMU Teaching and Learning Conference, Integration of building sustainability and resilience: education towards high performance building design. 2018

Keynote presentation, Bratislava, Slovakia, Slovak Association of Facility Management Annual Conference, Facility management research: current trends and mechanisms. 2017

Oral presentation, Liverpool, UK, iBEE 2016: The Annual Conference of The Council of Heads of the Built Environment (CHOBE), Innovative approaches to addressing engagement and retention of Welsh and Northern Irish students in the Faculty of Engineering and Technology. 2016

Oral presentation, Liverpool, UK, iBEE 2016: The Annual Conference of The Council of Heads of the Built Environment (CHOBE), The current and future role of the building surveyor: implications and opportunities for building surveying degree programmes. 2016

Oral presentation, Milan, Italy, 15th EuroFM Research Symposium, The Role of FM in Preparing a BIM Strategy and Employer’s Information Requirements (EIR) to Align with Client Asset Management Strategy. 2016

Oral presentation, Tempere, Finland, CIB World Building Congress 2016, Integration Of FM Expertise And End User Needs In The BIM Process Using The Employer`s Information Requirements (EIR). 2016

Poster presentation, London, UK, The European Society of Clinical Microbiology and Infectious Diseases Study Group (ESGLI) for Legionella Infections Conference, Duty holders for Legionella prevention in healthcare organisations: The implications for Facility Management. 2015

Oral presentation, Bath, UK, iBEE 2015: The Annual Conference of The Council of Heads of the Built Environment (CHOBE), New Technologies for Building Surveyors. 2015

Oral presentation, Bath, UK, iBEE 2015: The Annual Conference of The Council of Heads of the Built Environment (CHOBE), Research preparedness in undergraduate curriculum: the student experience. 2015

Oral presentation, Liverpool, LJMU Teaching and Learning Conference, Research Preparedness of Undergraduate Built Environment Students. 2015

Oral presentation, Glasgow, UK, 14th EuroFM Research Symposium, Synergy of FM Competencies. 2015

Keynote presentation, Chicago, USA, IFMA Chicago Chapter Luncheon Event, Maximising customer feedback in facilities management. 2013

Keynote presentation, Atlanta, USA, IFMA Atlanta Chapter Event, Maximising customer feedback in facilities management. 2013

Oral presentation, Miami, USA, RICS Summit of the Americas, New approaches in facilities management practices. 2012

Oral presentation, Edinburgh, UK, ARCOM Conference, Optimising the role of facilities management (FM) in the development process (DP): the development of FM-DP integration framework for sustainable property development. 2012

Oral presentation, Edinburgh, UK, ARCOM Conference, A need for the socialization of outsourced employees in facilities management companies. 2012

Oral presentation, Atlanta, USA, IFMA World Workplace Conference, Happy Employees = Happy Customers: Measuring Performance Delivery and Improving FM Service. 2010

Oral presentation, Sao Paulo, Brazil, CIB W70 Conference, Developing a Hard FM Strategy. 2010

Oral presentation, Manchester, UK, 5th EuroFM Research Symposium, Innovative Customer Performance Measurement and Benchmarking. 2008

Oral presentation, Keble College, University of Oxford, Oxford, UK, BIFM Annual Conference, Productivity and Office Environment. 2008

Keynote presentation, Beijing and Guangzhou, China, Royal Institution of Chartered Surveyors (RICS) China, The Practice of UK Property Law and Taxation. 2008

Oral presentation, Edinburgh, UK, CIB W70 Conference, Update on the Development of a Customer Performance Measurement System (CPMS) for Facilities Management: Enabling Generic Market Benchmarks.

Oral presentation, Lancaster, EFMD Doctoral Programmes Conference, World Café Series on Supervision: Supervision of executive doctoral candidates.

Oral presentation, Sheffield, British Academy of Management (BAM)/ Chartered Association of Business Schools (CABS) DBA Symposium, Building Sustainable DBA Programmes.

Media Coverage:

FMN World Workplace Europe '24: New ways of working [Podcast] 2024
fmn.nl
www.youtube.com

Connected FM Episode 38: Data - The New Currency [Podcast] 2024

IFMA Announces New Director of Research 2024
www.facilitatemagazine.com
www.ifma.org

Workplace Leaders Top 50 - Class of 2023 2023

Workplace Geeks Episode 1: Workplace Geeks assemble [Podcast] 2022

IWFM Episode 61: ‘The return on workplace investment: Can it be proven?’ [Webinar] 2021

IWFM Episode 3: Navigating turbulent times ‘Tales from the frontline' [Webinar] 2020

Workplace Innovator, Episode 85: Academic Research in Facility Management and the Workplace [Podcast] 2019

IWFM: Meet the rising stars of FM 2012

Winning Fulbright Award 2012-13 2012
www.pfmonthenet.net
www.fulbright.org.uk

Named Facilities Management Rising Star 2012
www.youtube.com
www.facilitatemagazine.com

External PGR examinations performed:

PhD, Universiti of Malaya, The Influencing Factors of Building Information Modelling (BIM) In Facility Management (FM): A Technology Acceptance Model for China. 2024

PhD, Delft University of Technology, Beyond the Coffee Corner: Workplace Design and Social Well-Being. 2023

PhD, Sheffield Hallam University, Exploring the Relationship Between the Workplace Environment, Employee Wellbeing and Productivity. 2021

PhD, University of Central Lancashire, Condition-Based Maintenance in the Oil and Gas Sector: Development of Performance Measurement Framework. 2021

PhD, University of New South Wales, Integrated collaborative facilities management framework for post occupancy evaluation of higher education facilities. 2020

PhD, University of Huddersfield, A Business Continuity Management (BCM) Framework For Disaster Resilient SMES In Malaysia. 2018

PhD, University of Greenwich, Sustainable facilities management with the support of building information modelling (BIM). 2018

PhD, University of Salford, Leveraging facilities management best practices in managing the effect of climate change on older buildings within the low carbon economy. 2018

PhD, University of Central Lancashire, Development of a Facilities Management Framework for Sustainable Building Practice in Nigeria. 2016

MPhil, University of Brighton, Understanding internal Built Environmental Factors for productive workspaces. 2015

PhD, University of Salford, Sourcing of public sector building surveying and engineering professional services: a framework for progression. 2015

External committees:

Executive DBA Council, Board member, Executive Board, https://executivedba.org/executive-board. 2023

British Standards Institute (BSI), Facilities Management Expert, Facilities Management Technical Committee FMW/1. 2019

European Facilities Management Network (EuroFM), Research Chair, European Facilities Management Network (EuroFM) Board. 2017

External collaboration:

External Examiner, Doctorate in Business Administration (DBA), Birmingham City University. 2022

External Supervisor, University College London. 2021

External Examiner, MBA Facilities Management, Sheffield Hallam University. 2021

External supervisor / Expert Speaker, University of Cambridge, UK. 2017

Visiting Professor, Texas A&M University, USA. 2017

External Examiner, London Southbank University, London, UK. 2015

Visiting Professor, Georgia Institute of Technology, Atlanta, USA. 2014

External Advisor, MSc Facilities Management Validation, Leeds Beckett University, Leeds, UK. 2013

Research Grants Awarded:

Grant value (£): 3,833, LJMU Faculty Research Fund, Investigating best practice of management knowledge transfer partnerships: a case study of the North West region. 2022

Duration of research project: 1 year, Grant value (£): 9,800, Institute of Workplace and Facilities Management, Hannah Wilson, Establishing and creating a Return on Workplace tool (RoW) for organisations to make return on investment decisions regarding workplace changes (phase 2). 2021

Duration of research project: 24 months, Grant value (£): 171,346, Innovate UK, David Bryde, Management knowledge transfer partnership (mktp) between Liverpool John Moores University and Anwyl Construction Company Limited. 2021

Duration of research project: 12 months, Grant value (£): 5,610, Institute of Workplace and Facilities Management, Hannah Wilson, Establishing and creating a Return on Workplace tool (RoW) for organisations to make return on investment decisions regarding workplace changes (phase 1). 2019

Duration of research project: 36 months, Grant value (£): 62,000, Erasmus+/EU, Enhancing Teaching Practice in Higher Education in Russia and China. 2017

Duration of research project: 1 year, Grant value (£): 7,605, LJMU Curriculum Enhancement Award, Assessing the research preparedness of students: the creation of a research preparedness diagnostic tool. 2015

Duration of research project: 1 year, Grant value (£): 1,000, Council of the Heads of the Built Environment (CHOBE), Smart technologies for the Building Surveying Discipline. 2014

Duration of research project: 1 year, Grant value (£): 4,648, LJMU Curriculum Enhancement Award, Research preparedness in undergraduate curriculum: the student experience” Award. 2014

Duration of research project: 6 months, Grant value (£): 20,000, LJMU Faculty Research Fund, International Symposium on Facilities Management Research co-collaborated with Georgia Institute of Technology, Atlanta, USA. 2014

Duration of research project: 4 months, Grant value (£): 11,000, Fulbright Commission, Fulbright Scholar Award, Measuring facility management performance through customer and employee engagement: a framework for improving customer perception of service delivery. 2012

Duration of research project: 1 year, Grant value (£): 20,000, Liverpool ONE Management Ltd (Direct Funding), Developing the optimum output and efficiency of Liverpool ONE’s computer aided facility management system. 2011

Duration of research project: 1 year, Grant value (£): 3,000, LJMU Faculty Research Fund, Use of computer aided facilities management software to innovate and develop a new product for the FM market. 2011

Duration of research project: 3 years, Grant value (£): 165,000, Technology Strategy Board, Michael Pitt, Developing Green Solutions in Workplace Productivity. 2006

Conference organisation:

Research Chair / Chair of Conference Proceedings, European Facilities Management Conference (EFMC) 2019. 2018

Research Chair / Chair of Conference Proceedings, European Facilities Management Conference (EFMC) 2018. 2017

Membership of professional bodies:

Higher Education Academy, Fellow (FHEA). 2013

Institute of Workplace and Facilities Management (IWFM), Certified Member (CIWFM). 2011

Editorial boards:

Editorial Advisory Board Member, European Facilities Management Conference / Research Symposium. 2013

Associate Editor, Facilities (Emerald Publications). 2012

Reviewer, Royal Institution of Chartered Surveyors (RICS) Research Trust. 2012

Editorial Advisory Board Member, International Journal of Facility Management. 2011

Associate Editor, Journal of Facilities Management (Emerald Publications). 2007

Award:

Fulbright Commission; Royal Institution of Chartered Surveyors, RICS-Fulbright Scholar Award 2012-13. 2012

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